Frequently Asked Questions

Everything you need to know about your NRU shopping experience.

How long will it take for my order to arrive?

Standard shipping typically takes 3-7 business days within the continental US. Express shipping options are available at checkout if you need your fashion fix sooner.

What is your return policy?

We offer a 30-day return window for all unworn items with original tags attached. Simply visit our returns portal to generate a prepaid shipping label.

How do I find the right size?

Every product page features a detailed size guide with specific measurements. If you are between sizes, we generally recommend sizing up for a more comfortable fit.

Are your materials sustainably sourced?

At NRU, we are committed to ethical fashion. 80% of our current collection is made from organic cotton, recycled polyester, or Tencel to reduce our environmental footprint.

Can I change or cancel my order after it has been placed?

To ensure fast delivery, we process orders immediately. You can modify or cancel your order within 60 minutes of placement by contacting our support team.

Which payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, Amex), PayPal, Apple Pay, and interest-free installment plans through Klarna and Afterpay.